Reward & Gift Policies

Last Updated: [22-09-2026]

Welcome to the BYRE Rewards & Gifts Program. This policy explains the terms governing Customer Coins/Points earned through eligible purchases and promotional product gifts offered by BYRE.

By participating in the BYRE Rewards & Gifts Program, the customer agrees to the terms set out below.

1. Rewards Program

BYRE may provide eligible customers with rewards in the form of:

1. Customer Coins/Points earned on eligible purchases; and

2. Product Gifts/Extra Products offered with selected products, orders, campaigns or promotions.

Rewards are promotional benefits provided under the terms of the applicable offer and are subject to the conditions stated on the website, product page, checkout page, customer account or promotional communication.

2. Earning Customer Coins/Points

Customer Coins/Points may be awarded on eligible purchases according to the earning rate or promotional rules displayed by BYRE from time to time.

BYRE reserves the right to:

A. determine which products/orders qualify for Coins;

B. determine the number of Coins awarded;

C. run special or promotional Coin campaigns;

D. exclude particular products, orders, discounts or transactions from earning Coins;

E. correct Coins credited due to technical, calculation or system errors.

Coins are credited only after the applicable purchase has successfully met the eligibility conditions specified by BYRE.

3. Redemption of Coins

Customers may redeem their accumulated Coins once they satisfy the minimum redemption requirement applicable at the time of redemption.

Example: Where the applicable minimum is 20 Coins, a customer may redeem after reaching 20 Coins.

If the system permits redemption of a larger number of Coins, the customer may redeem any eligible amount subject to the redemption rules displayed on the website.

The applicable redemption value, minimum Coins requirement and available redemption options may be displayed in the customer's account or on the Rewards page.

4. Coins Are Promotional Rewards

Customer Coins/Points:

• are promotional rewards and are not cash;
• cannot normally be withdrawn as cash;
• cannot be exchanged for cash unless BYRE expressly provides otherwise;
• cannot be transferred, sold or assigned to another person unless expressly permitted by BYRE;
• do not constitute a bank balance, deposit, investment or monetary account;
• have no independent cash value outside the BYRE Rewards Program.

5. Cancellation, Return and Refund of Orders

If a customer earns Coins from an order and that order is subsequently cancelled, returned, refunded, rejected or otherwise becomes ineligible, the Coins attributable to that transaction may be automatically reversed or deducted from the customer's Rewards balance.

If Coins from such an order have already been redeemed, BYRE may adjust the customer's remaining Rewards balance or apply the applicable adjustment in accordance with the Rewards system.

6. Incorrect or Fraudulent Reward Credits

BYRE may reverse, cancel or correct Coins that were:

• credited due to a technical error;
• duplicated;
• generated incorrectly;
• obtained through misuse of the Rewards Program;
• associated with fraudulent, abusive or unauthorised activity; or
• associated with an order that subsequently becomes ineligible.

Where appropriate, BYRE may suspend the affected Rewards account while the transaction or activity is reviewed.

7. Product Gift Rewards

Certain products may carry an offer under which the customer receives an additional product as a reward/gift.

Such offers may be subject to:

• specified eligible products;
• minimum order quantities or values;
• availability of the gift product;
• campaign dates;
• stock availability;
• order/payment eligibility; and
• other conditions displayed with the offer.

The gift product may vary from one promotional campaign to another.

8. Gift Product Availability

Product gifts are subject to availability of stock.

If a particular gift product becomes unavailable, BYRE may, where reasonably necessary:

• provide an equivalent or alternative product; or
• discontinue the gift offer for future eligible orders.

A gift offer cannot be treated as a guarantee of perpetual availability unless BYRE expressly states otherwise.

9. Separate Value of Gift Products

A promotional gift provided under the Rewards & Gifts Program is not automatically treated as a separately purchased product for cash refund purposes.

Where an eligible order is returned or cancelled, the treatment of the associated gift will be governed by the applicable Return/Refund Policy and the specific promotional conditions displayed at the time of purchase.

10. Changes to the Rewards Program

BYRE may modify the Rewards Program from time to time, including:

• Coin earning rates;
• minimum redemption requirements;
• redemption options;
• eligible products;
• promotional gifts;
• campaign periods;
• reward limits; and
• other program conditions.

Changes will apply prospectively unless otherwise required by applicable law.

Rewards already validly earned will be treated according to the terms applicable to them, subject to corrections, reversals, expiry provisions and other conditions stated in this Policy.

11. Expiry or Withdrawal of Rewards

Where BYRE introduces an expiry period for Coins or a particular reward, the applicable expiry period and conditions will be communicated to customers through the relevant Rewards terms or customer account.

BYRE may discontinue a particular promotional reward or reward campaign by giving appropriate notice where reasonably practicable.

12. Account Closure

If a customer voluntarily closes their BYRE account, any unused Coins or unredeemed promotional rewards associated with that account may become unavailable after account closure.

Customers should redeem eligible rewards before voluntarily closing their account.

13. Business Closure or Discontinuation of the Program

BYRE may discontinue, suspend or permanently close the Rewards & Gifts Program, subject to applicable law and any obligations that may legally apply at that time.

If the BYRE business or the Rewards Program is permanently discontinued due to business closure, restructuring, force majeure, legal/regulatory requirements or other circumstances beyond the reasonable control of BYRE, unused promotional rewards may become unavailable after the effective date of discontinuation.

Rewards and promotional benefits are not guaranteed to remain available indefinitely.

Where applicable and reasonably practicable, BYRE may provide customers with prior notice regarding material discontinuation of the Rewards Program.

Nothing in this clause is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted under applicable law.

14. No Guaranteed Monetary Liability for Promotional Rewards

Unless expressly stated otherwise by BYRE or required by applicable law, Coins and promotional gifts do not represent money deposited by the customer with BYRE and do not create an independent cash repayment obligation.

15. Technical Issues

BYRE shall not be responsible for temporary inability to view, earn or redeem rewards caused by:

• website downtime;
• server or hosting issues;
• payment gateway failure;
• internet or telecommunications failure;
• maintenance;
• software or technical errors;
• third-party service interruptions; or
• circumstances beyond BYRE's reasonable control.

Where a technical error materially affects a customer's Rewards balance, BYRE may investigate and correct the balance where appropriate.

16. Misuse of the Rewards Program

BYRE may suspend or terminate participation in the Rewards Program where there is reasonable evidence of:

• fraudulent transactions;
• multiple accounts created to obtain unauthorised rewards;
• manipulation of the Rewards system;
• abuse of promotional offers;
• unauthorised use of another customer's account;
• false information; or
• any other material violation of these terms.

Any action taken will be subject to applicable law.

17. No Transfer of Rewards

Rewards are personal to the registered customer and may not be sold, transferred, exchanged or assigned to another account unless BYRE expressly permits such transfer.

18. Promotional Offers

Individual campaigns may contain additional terms. Where a specific promotional offer contains terms that differ from this general Policy, the specific terms displayed with that promotion will apply to that promotion, subject to applicable law.

19. Changes to This Policy

BYRE may update this Rewards & Gifts Policy from time to time to reflect changes in the Rewards Program, business operations, technology, legal requirements or promotional practices.

The latest version will be published on the BYRE website with its effective/update date.

Customers are encouraged to review this Policy periodically.

20. Governing Law

This Policy shall be governed by the laws applicable in India.

Any dispute concerning the Rewards & Gifts Program shall be handled in accordance with applicable Indian law and the applicable dispute-resolution and consumer-protection framework.

21. Customer Support

For questions concerning Coins, Rewards or Gift Products, customers may contact BYRE through the customer-support/contact channels published on the website.